At Pagagoo Shop, we’re committed to providing reliable industrial storage solutions with global delivery. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you need, our packaging specialists are ready to assist at [email protected].
Product Questions
1. What types of industrial containers do you offer?
We specialize in three main categories of industrial storage solutions:
- Drums & Barrels: Including UN-certified options for chemical storage
- IBC Totes & Bins: Stackable designs to optimize warehouse space
- Pails & Buckets: From food-grade to chemical-compatible options
2. Are your containers new or reconditioned?
We offer both new and high-quality reconditioned containers. All products undergo our rigorous 3-point quality check at our Colorado Springs facility before shipment, ensuring they meet industrial standards regardless of their origin.
3. Do you offer food-grade storage containers?
Yes, we carry food-grade buckets and containers suitable for various applications. Please check individual product specifications or contact our team for specific compliance requirements.
Shipping & Delivery
1. What shipping options do you offer?
We provide two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL/FedEx (10-15 business days)
- Free Economy Shipping: Via EMS for orders over $50 (15-25 business days)
2. How long does order processing take?
All orders are processed within 1-2 business days at our Colorado Springs warehouse. You’ll receive tracking information once your order ships.
3. Do you ship internationally?
Yes, we ship globally except to some Asian countries and remote regions. All international shipments include proper documentation and labeling for compliance.
Returns & Exchanges
1. What is your return policy?
We stand behind every container we ship. You may initiate returns within 15 days of delivery if products don’t meet your expectations. Our team will guide you through the simple process.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method for returns.
3. How long do refunds take to process?
Refunds are processed within 5 business days after we receive the returned items. The timing for the refund to appear in your account depends on your payment provider.
Payment & Accounts
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
2. Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
3. Do you offer bulk discounts?
We regularly work with industrial clients on large orders. Please contact our team at [email protected] to discuss volume pricing for your specific needs.
Technical Support
1. How do I contact customer service?
Our packaging specialists are available via email at [email protected]. Please include your order number for fastest service. Typical response time is 1 business day.
2. What information should I include when contacting support?
For order-related questions, please provide:
- Order number
- Product name/SKU
- Clear description of your question or issue
- Any relevant photos (for damaged items)
3. Do you provide product recommendations?
Yes! Our team has decades of combined experience in industrial storage solutions. Contact us with your specific requirements (chemical compatibility, capacity needs, space constraints) and we’ll recommend the optimal products for your operation.
Still have questions? Our Colorado-based team is ready to assist with your industrial storage needs. Email [email protected] or visit www.pagagooshop.com to browse our full product selection.